We respect the privacy rights of individuals and are committed to protecting your privacy in accordance with the Australian privacy laws. This policy details how we collect, store, use and disclose personal information.
Collection and Storage of Personal Information and Data
We collect some personal information about individuals. Our usual approach is to collect personal information directly from the individual concerned.
The personal information we collect from you could include your name, email, telephone or address contact details, birth date, image/photographs of you, details of your employer and employment history and credit and payment related information. In most circumstances we do not collect “sensitive information”.
We collect personal information in circumstances including the following:
We may use ‘cookies’ to collect data (typically not personal information) relating to your general internet usage. This data may include IP-addresses, browser versions, number of visits and similar such data relating to your navigation of the internet and our site. A cookie is a small text file that is placed on your computer or device’s hard drive. Cookies help us to improve our site and to deliver a better and more tailored service, for instance by storing information about your preferences and allowing us to recognise you when you return to our site.
You may refuse to accept cookies by activating settings on your internet browser. However, please note that if your select such settings you may be unable to access certain parts of our website.
We hold personal information in our own secure databases, and, to some extent, for marketing purposes in the database of our marketing consultancy partners (subject to obligations regarding privacy and confidentiality) to conduct electronic direct marketing, in accordance with legislative requirements.
Use and disclosure of Personal Information
We use the personal information collected from you for the purpose it was provided or collected, including in the following ways:
We may also provide personal information to third parties outside our company for limited purposes, such as to help us in providing goods and services to customers.
Those persons and business may include:
3. Other disclosures
We may also disclose your personal information to third parties outside our company:
We limit the information we provide to third parties to the information they need to help us provide or facilitate the provision of goods and services to you. We deal with third parties that are required to meet the privacy standards required by law in handling your personal information, and use your personal information only for the purposes that we gave it to them.
4. Security of personal information
We take all reasonable steps to protect your personal information, including internal and external security, restricting access to personal information to those who have a need to know, maintain technological products to prevent unauthorised computer access and regularly reviewing our technology to maintain security.
We use secure methods of storage for physical materials containing personal information.
5. Disclosure and transfer of information overseas
We disclose or transfer personal information outside Australia for limited purposes, being to enable software developers located in the Philippines to work on our database. They do so having signed non-disclosure agreements.
We also engage a third party hosting service for our databases, HubSpot, Inc, which may store data in countries including the USA and Ireland.
Unless we have your consent, or an exception under the Australian Privacy Principles applies, we will only disclose your personal information to overseas recipients where we have taken reasonable steps to ensure that the overseas recipient does not breach the Australian Privacy Principles in relation to your personal information.
6. Questions and concerns and access to/ correction or updating of your personal information
You have a right to access and correct the personal information we hold about you. To obtain a copy of the personal information we hold about you, please write to us at:
The Privacy Officer,
Please provide sufficient detail about the information in question to help us locate it. We will then use commercially reasonable efforts to promptly determine if there is a problem and take the necessary corrective action within a reasonable time.
Last update: August 2021